Cancellation & refunds

Written engagement terms

Services are scoped and quoted individually. The signed client agreement specifies the start date, duration, renewal, cancellation notice and payment terms. There is no automatic paid subscription or purchase flow on this website.

Requesting a cancellation or pause

Email contact@simbamind.store with your company name, the relevant agreement or invoice reference, and the requested effective date. We will review the request against the engagement terms and confirm next steps in writing. A request does not by itself reverse costs already incurred or commitments already authorized.

Service fees

Refund eligibility depends on the agreement, work completed, approved commitments and applicable law. No blanket refund promise applies to custom work. Where a refund is owed, its amount and payment arrangements will be confirmed in writing. Mandatory legal rights are not excluded.

Advertising budgets and third-party charges

Advertising spend already incurred with Google, Meta or another provider is separate from management fees and is subject to the provider’s billing and refund rules. Any unused client-funded media balance held for an engagement must be reconciled under the agreement, including pending platform charges, and any amount due returned as agreed.

Handover and concerns

The agreement governs campaign handover, access removal and delivery of completed materials. If an invoice or service is disputed, contact us promptly with the details so we can investigate. Cancellation terms cannot guarantee any action or refund by an advertising platform.